Shipping Policy

Times below are estimates. You get tracking when it ships.

United States

• In-stock accessories and apparel: typically 1 to 3 business days to ship

• Vendor-fulfilled clubs (Cobra, Srixon, Cleveland): usually 1 to 2 weeks

• L.A.B. stock putters: 2 to 3 weeks

• L.A.B. custom: 4 to 6 weeks

• Bettinardi: about 4 weeks

• Miura: typically 4 to 8 weeks after specs are locked

• You get tracking when the brand or warehouse ships

• Times are estimates

International Shipping

We ship internationally from the United States. International shipments may be subject to customs clearance procedures and import requirements imposed by the destination country.

By placing an international order, you acknowledge that successful delivery requires active cooperation by the recipient.

Duties, Taxes & Import Fees

International orders may be subject to import duties, VAT, customs fees, or other charges assessed by the destination country.

Where duties or taxes are prepaid by us on the customer’s behalf, such charges become non-refundable once customs clearance has been initiated, regardless of whether the shipment is ultimately delivered.

Recipient Cooperation & Customs Clearance

For international shipments, the recipient may be required to:

• Provide identification, tax numbers, or import documentation

• Respond to customs or carrier inquiries

• Confirm authorization related to duties, taxes, or clearance requirements

Failure to respond promptly to customs or carrier communications may prevent delivery.

Customers are responsible for ensuring that the email address and phone number provided at checkout are accurate and reachable in the destination country.

Non-Response, Abandonment & Destruction of Shipments

If a customer fails to respond to repeated and reasonable attempts by the carrier or by us to obtain required import or clearance information:

• The shipment may be classified as abandoned by customs or the carrier

• Abandoned shipments may be returned, disposed of, or destroyed in accordance with local customs regulations

In such cases:

• The order will be considered fulfilled in good faith

• No refund or replacement will be issued

• Shipping costs, duties, taxes, and associated fees are not recoverable

We are not responsible for losses resulting from customer non-response or failure to cooperate with customs requirements.

Carrier & Customs Decisions

We are not responsible for actions taken by shipping carriers or customs authorities that are outside of our control, including but not limited to:

• Customs delays or clearance refusals

• Seizure, disposal, or destruction of shipments deemed abandoned

• Delivery failure resulting from incomplete or unresponsive recipient information

Carrier tracking records and customs determinations are considered authoritative when assessing shipment outcomes.

Returns & Refunds (International Orders)

International orders that are undeliverable due to customer non-response, failure to provide required information, or abandonment are not eligible for refunds or replacements.

Chargebacks & Disputes

Payment disputes or chargebacks related to international shipments that were undeliverable due to customer non-response or failure to comply with customs requirements will be contested. Such situations do not constitute merchant error or non-delivery.

Contact

If you have questions about shipping or customs requirements before placing an order, please contact us prior to checkout.